I recently read Likeable Social Media: How To Delight Your Customers, Create an Irresistible Brand, & Be Generally Amazing On All Social Networks That Matter by Dave Kerpen. This book offers valuable insight to running social media for a business without talking down to you like you are baby boomer who doesn't know how to use a cell phone. (No offense to baby boomers. They just generally get a bad wrap for not knowing how to use technology, which makes for some pretty funny memes .) Kerpen is an entrepreneur and public speaker who co-founded Likeable Media, a social media and word-of-mouth marketing agency for large businesses and Likeable Local for small business, so he is more than qualified to give advice and best-practices on the subject matter. This book covers a wide range of social media topics, so I won’t go into them all in this review. I highly recommend checking out the book for yourself, but I will be discussing some highlights, takea...