Corporate Social Responsibly (CSR) has been attracting the attention of businesses since the 1960s. For those who haven’t heard, CSR is a business’s actions to operate ethically and sustainability and/or give back to the community. CSR takes many forms. This article on Erik Qualman's website Socialnomics lists several kinds of CSR including but not limited to environmentally sustainable operations, charitable donations, disaster relief and fair labor practices. A prominent example of CSR was Intercontinental Hotels Group’s (IHG) decision this past summer to move from travel size to bulk size amenities in all of their hotel rooms in order to reduce plastic waste. This was a huge PR opportunity and put IHG ahead of their competition. Marriott made the switch shortly after. In addition to great PR coverage, other benefits of CSR include more thoughtful and emotional engagement in consumer conversations surrounding the brand and converting people who think neutrally about a co...